Return And Exchange Policy

Last Updated: 17/10/2024

At Standtouch Jewellery, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are happy to offer returns and exchanges under the following terms.

1. Eligibility for Returns and Exchanges

  • Time Frame: You may return or exchange an item within 7 days of receiving your order.
  • Condition: Items must be unused, unworn, and in their original packaging with all tags attached. Products that show signs of wear, damage, or alteration will not be accepted for return or exchange.
  • Non-Returnable Items: Customized or personalized jewelry and final sale items are not eligible for return or exchange unless they arrive damaged or defective.

2. Return Process

To initiate a return:

  • Contact Us: Please reach out to our customer support team at +91 8360847847 or use our contact form at https://standtouchjewellery.com/pages/contact within 7 days of receiving your order. Provide your order number and reason for the return.
  • Approval: Once your return request is approved, we will provide you with instructions on how to ship the item back to us.
  • Return Shipping: Customers are responsible for the return shipping costs, except in cases where the item is damaged or defective.

3. Exchanges

  • Availability: If you wish to exchange an item for a different size, style, or color, please follow the same process as returns.
  • Shipping for Exchanges: Customers are responsible for the shipping costs associated with exchanges unless the item is defective or incorrect.
  • Processing: Once we receive and inspect the returned item, we will process the exchange and ship the replacement to you.

4. Refunds

  • Eligibility: Refunds are issued only for eligible returned items in their original, unused condition.
  • Processing Time: Once we receive and inspect your returned item, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping Costs: Original shipping costs are non-refundable, and any return shipping fees are the responsibility of the customer unless the product is defective or incorrect.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at +91 8360847847 with a description and photo of the issue. We will promptly arrange for a replacement or refund, and any shipping costs will be covered by Standtouch Jewellery.

6. Cancellations

Orders can be canceled within 24 hours of placing the order. After this period, cancellations may not be accepted as the order may already be processed for shipment.

7. Contact Us

If you have any questions or need assistance with your return or exchange, please contact us:

Standtouch Jewellery
Police Line Road, Methodist School Front Side Gali Pani Wali Tanki
Batala 143505, Punjab, India
Phone: +91 8360847847
Website: https://standtouchjewellery.com/pages/contact

By making a purchase on our website, you agree to this Return and Exchange Policy.